Installing CDM+

Welcome to CDM+

Welcome to CDM+ Desktop. This guide will help you install and launch CDM+ Desktop. Before installing, make sure ALL computers on which you are installing CDM+ Desktop meet the current System Requirements.

Installation

For instructions on how to install CDM+ Desktop on your computer, click the link for the appropriate Operating System in the table below.

macOS	Windows
macOS Instructions	Windows Instructions

Getting an error when trying to connect to CDM+ database

If you receive an error connecting to your database after clicking Continue on the step where you enter your User ID and Password, here are a few things that you can try:

1. Double-check to make sure that you have carefully entered your case sensitive CDM+ Hosting ID and Password.
2. Temporarily disable your antivirus solution.
   1. McAfee - disable the antivirus protection per these steps; disable the firewall protection per these steps
   2. Norton - steps here
   3. AVG - steps here
   4. Webroot - steps here
   5. Kaspersky - steps here
3. Temporarily disable your firewall:
   1. How to disable macOS firewall.
   2. How to disable Windows firewall.